{"id":174,"date":"2014-12-08T09:56:34","date_gmt":"2014-12-08T09:56:34","guid":{"rendered":"http:\/\/www.trouver-fournisseur.be\/callcenter-guide\/?p=174"},"modified":"2021-05-05T13:40:33","modified_gmt":"2021-05-05T13:40:33","slug":"quel-est-le-prix-dun-call-center","status":"publish","type":"post","link":"https:\/\/www.callcenter-guide.be\/quel-est-le-prix-dun-call-center\/","title":{"rendered":"Quel prix pour des services de call center en Belgique ?"},"content":{"rendered":"\n<div class=\"wp-block-image is-style-rounded\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.callcenter-guide.be\/wp-content\/uploads\/sites\/29\/2014\/12\/iStock_000017207927_Large-scaled.jpg\"><img decoding=\"async\" src=\"https:\/\/www.callcenter-guide.be\/wp-content\/uploads\/sites\/29\/2014\/12\/iStock_000017207927_Large-1024x682.jpg\" alt=\"Service de call-center en Belgique\" class=\"wp-image-1490\" width=\"512\" height=\"341\" \/><\/a><\/figure><\/div>\n\n\n\n<p>Besoin de faire appel \u00e0 un call center pour vos activit\u00e9s professionnelles? Les prix des centres d&#8217;appels sont peut-\u00eatre le facteur le plus important dans tout le processus d&#8217;externalisation. De nombreuses variables entrent en jeu dans les co\u00fbts, notamment : les niveaux de comp\u00e9tence, le type de travail, le lieu et la dur\u00e9e de l&#8217;application.&nbsp;<\/p>\n\n\n\n<p class=\"extra-info\">Nous vous aidons \u00e0 faire le bon choix et vous permettons de comparer les meilleures entreprises de centres d&#8217;appel en Belgique. &#x1f449; <a href=\"#bob-form\"><strong>Demandez vos devis d\u00e8s aujourd&#8217;hui et comparez jusqu&#8217;\u00e0 5 centres d&#8217;appels diff\u00e9rents &gt;&gt;<\/strong><\/a><\/p>\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_62 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\">Table des mati&egrave;res<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6633dfc91ab40\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6633dfc91ab40\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.callcenter-guide.be\/quel-est-le-prix-dun-call-center\/#Quel_type_de_service_de_call_center_avez-vous_besoin\" title=\"Quel type de service de call center avez-vous besoin&nbsp;?\">Quel type de service de call center avez-vous besoin&nbsp;?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.callcenter-guide.be\/quel-est-le-prix-dun-call-center\/#Le_prix_pour_des_services_Inbound\" title=\"Le prix pour des services Inbound\">Le prix pour des services Inbound<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.callcenter-guide.be\/quel-est-le-prix-dun-call-center\/#Le_prix_pour_des_services_Outbound\" title=\"Le prix pour des services Outbound\">Le prix pour des services Outbound<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.callcenter-guide.be\/quel-est-le-prix-dun-call-center\/#Tarif_par_emplacement\" title=\"Tarif par emplacement\">Tarif par emplacement<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.callcenter-guide.be\/quel-est-le-prix-dun-call-center\/#Tarif_par_commission\" title=\"Tarif par commission\">Tarif par commission<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.callcenter-guide.be\/quel-est-le-prix-dun-call-center\/#Tarif_par_appels\" title=\"Tarif par appels\">Tarif par appels<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.callcenter-guide.be\/quel-est-le-prix-dun-call-center\/#Prix_call_center_Ce_que_vous_payez_exactement\" title=\"Prix call center : Ce que vous payez exactement\">Prix call center : Ce que vous payez exactement<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Quel_type_de_service_de_call_center_avez-vous_besoin\"><\/span>Quel type de service de call center avez-vous besoin&nbsp;?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>D\u00e9terminez d&#8217;abord les \u00e9l\u00e9ments de base, par exemple, aurez-vous besoin d&#8217;un service 24 heures sur 24 ? La prise de rendez-vous ? S&#8217;il est important d&#8217;avoir des t\u00e9l\u00e9phonistes bilingues, vous devez le pr\u00e9ciser d\u00e8s le d\u00e9part.&nbsp; Lorsque vous engagez un centre d&#8217;appel pour la g\u00e9n\u00e9ration de prospects, la prise de rendez-vous ou la r\u00e9ponse t\u00e9l\u00e9phonique, il est important de savoir que le co\u00fbt variera aussi selon le fournisseur.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Le_prix_pour_des_services_Inbound\"><\/span>Le prix pour des services Inbound<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>L\u2019inbound est un service responsable des appels entrants. Lorsqu&#8217;un client appelle, le centre d&#8217;appels prend le t\u00e9l\u00e9phone et s&#8217;occupe de la demande du client &#8211; il s&#8217;agit g\u00e9n\u00e9ralement d&#8217;un service \u00e0 la client\u00e8le classique. Les exemples d&#8217;appels entrants comprennent les services t\u00e9l\u00e9phoniques tels qu&#8217;une hotline, le &#8221; support de premier niveau &#8221; ou un bureau d&#8217;aide ou de service o\u00f9 les clients peuvent signaler des d\u00e9fauts, soumettre des r\u00e9clamations ou commander des produits.<\/p>\n\n\n\n<figure class=\"wp-block-table table-striped\"><table><thead><tr><th scope=\"col\">SERVICE<\/th><th scope=\"col\">PRIX<\/th><\/tr><\/thead><tbody><tr><th scope=\"row\">Appels de plusieurs clients en m\u00eame temps<\/th><td>0.30\u20ac \u00e0 0.98\u20ac par minute<\/td><\/tr><tr><th scope=\"row\">Appels exclusifs pour un client<\/th><td>7 \u00e0 26\u20ac<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>&nbsp;&nbsp;<br>Les services de centre d&#8217;appels Inbound ont tendance \u00e0 \u00eatre tarif\u00e9s de trois fa\u00e7ons principales :<\/p>\n\n\n\n<ul><li>Le premier est d\u00e9fini comme des services partag\u00e9s dans lesquels un groupe d&#8217;agents r\u00e9pondent aux appels<strong> de plusieurs clients<\/strong> en m\u00eame temps. Le client ne paie alors que pour le temps utilis\u00e9, ce dernier \u00e9tant <strong>calcul\u00e9 \u00e0 la minute<\/strong>.&nbsp; &nbsp; &nbsp;<\/li><\/ul>\n\n\n\n<p>&nbsp;+ Ces tarifs varient de <a href=\"https:\/\/www.callcenter-guide.be\/devis-gratuits\/\">0,30\u20ac \u00e0 0,40 \u20ac\/minute<\/a> dans les agences \u00e0 bas prix \u00e0 <a href=\"https:\/\/www.callcenter-guide.be\/devis-gratuits\/\">0,70\u20ac \u00e0 0,98 \u20ac\/minute<\/a> dans les calls center plus qualifi\u00e9s<\/p>\n\n\n\n<ul><li>Ce deuxi\u00e8me type de service implique un groupe d&#8217;agents d\u00e9di\u00e9s qui traitent les appels <strong>exclusivement<\/strong> pour un client. Les centres d&#8217;appels fixent g\u00e9n\u00e9ralement le prix de ce service sur un <strong>taux horaire<\/strong>.&nbsp; &nbsp; &nbsp;<\/li><\/ul>\n\n\n\n<p>+ Ces tarifs varient de <a href=\"https:\/\/www.callcenter-guide.be\/devis-gratuits\/\">7\u20ac \u00e0&nbsp; 26\u20ac&nbsp;<\/a><\/p>\n\n\n\n<ul><li>Ce troisi\u00e8me type de tarification de centre d&#8217;appels est essentiellement compil\u00e9 en <strong>un taux mensuel <\/strong>au lieu d&#8217;un taux horaire.&nbsp; De nombreux centres d&#8217;appels internationaux \u00e0 bas prix offrent ce type de tarification.<\/li><\/ul>\n\n\n\n        <p style=\"text-align:center\">\n            <a style=\"font-size: 20px;\" class=\"bobex-button  \" href=\"#bob-form\" target=\"_self\">\n                <span>\u21d2 OBTENIR DES DEVIS GRATUITEMENT &amp; SANS ENGAGEMENT<\/span>\n            <\/a>\n        <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Le_prix_pour_des_services_Outbound\"><\/span>Le prix pour des services Outbound<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Un centre d&#8217;appels sortants est un centre dans lequel les agents du centre d&#8217;appels effectuent des appels sortants aux clients au nom d&#8217;une entreprise ou d&#8217;un client. Les appels effectu\u00e9s \u00e0 partir du centre peuvent inclure des appels de t\u00e9l\u00e9marketing, de vente ou de collecte de fonds, ainsi que des appels pour la mise \u00e0 jour de la liste de contacts, des sondages ou des services de v\u00e9rification.<\/p>\n\n\n\n<p>Les services de centre d&#8217;appels sortants sont g\u00e9n\u00e9ralement tarif\u00e9s comme suit :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tarif_par_emplacement\"><\/span>Tarif par emplacement<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Il s&#8217;agit de la structure tarifaire &#8221; normale &#8221; du centre d&#8217;appels pour les ventes sortantes, la g\u00e9n\u00e9ration de prospects et la prise de rendez-vous.&nbsp; En g\u00e9n\u00e9ral, les tarifs varient en fonction de l&#8217;emplacement de l&#8217;agence.<\/p>\n\n\n\n<figure class=\"wp-block-table table-striped\"><table><thead><tr><th scope=\"col\">PAYS<\/th><th scope=\"col\">PRIX PAR HEURE<\/th><\/tr><\/thead><tbody><tr><th scope=\"row\">\u00c9tats-Unis\/Canada<\/th><td>20 \u20ac &#8211; 31 &nbsp;\u20ac<\/td><\/tr><tr><th scope=\"row\">Belgique<\/th><td><a href=\"https:\/\/www.callcenter-guide.be\/devis-gratuits\/\">35\u20ac -50\u20ac<\/a><\/td><\/tr><tr><th scope=\"row\">Europe de l&#8217;Est<\/th><td>11 &#8211; 22 \u20ac<\/td><\/tr><tr><th scope=\"row\">Australie<\/th><td>31 \u20ac &#8211; 49\u20ac &nbsp;<\/td><\/tr><tr><th scope=\"row\">Afrique et Moyen-Orient<\/th><td>13\u20ac \u00e0 18\u20ac<\/td><\/tr><tr><th scope=\"row\">Am\u00e9rique latine<\/th><td>7\u20ac \u00e0 15\u20ac<\/td><\/tr><tr><th scope=\"row\">Asie \/ Philippines<\/th><td>6 \u00e0 12\u20ac<\/td><\/tr><tr><th scope=\"row\">Inde<\/th><td>4 \u00e0 8\u20ac<\/td><\/tr><tr><th scope=\"row\">Pakistan<\/th><td>5 \u00e0 9\u20ac &nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tarif_par_commission\"><\/span>Tarif par commission<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Sur certaines ventes r\u00e9alis\u00e9es ou rendez-vous valid\u00e9s, une structure de commission est mise en place pour les deux parties impliqu\u00e9es.&nbsp; Le montant de la commission d\u00e9pend enti\u00e8rement de la situation.<\/p>\n\n\n\n<p>Ce type de r\u00e9mun\u00e9ration se fait selon les t\u00e2ches octroy\u00e9es au call center. Prenez l\u2019exemple la vente d\u2019un produit par t\u00e9l\u00e9phone en Belgique&nbsp;:<\/p>\n\n\n\n<ol><li>La mise en place du programme :&nbsp;il s\u2019agit de d\u00e9velopper le sc\u00e9nario, les arguments de vente pour l\u2019entreprise et le fichier de contacts. Le prix de cette premi\u00e8re \u00e9tape varie entre 1.000 et 4.000\u20ac<\/li><li>La phase de test : les t\u00e9l\u00e9op\u00e9rateurs testent le sc\u00e9nario et les arguments d\u00e9velopp\u00e9s pr\u00e9c\u00e9demment sur environ 200 appels. Si on estime le temps de travail \u00e0 50 heures, le co\u00fbt est \u00e9valu\u00e9 \u00e0 en moyenne 1.500\u20ac.<\/li><li>L\u2019op\u00e9ration :&nbsp;on peut estimer le co\u00fbt par contact \u00e0 7,5\u20ac.<\/li><\/ol>\n\n\n\n<p>Au total, les services d\u2019un call center, selon les t\u00e2ches qui lui seront confi\u00e9es et l\u2019ampleur des appels co\u00fbte, en g\u00e9n\u00e9ral, aux alentours de 10.000\u20ac. Pour obtenir le meilleur prix pour votre call center, comparez les devis.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tarif_par_appels\"><\/span>Tarif par appels<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Ci-dessous quelques exemples de prix pour les services par appel:<\/p>\n\n\n\n<ul><li>Un volume d&#8217;appel mensuel de moins d&#8217;une minute jusqu&#8217;\u00e0 5 000 minutes en moyenne co\u00fbtera de<strong> 3.975\u20ac \u00e0 4900\u20ac<\/strong><\/li><li>Jusqu&#8217;\u00e0 10 000 appels co\u00fbteront environ <strong>8 040\u20ac<\/strong><\/li><li>25 000 minutes co\u00fbteront environ<strong> 17.867\u20ac<\/strong><\/li><\/ul>\n\n\n\n<p>Vous \u00eates pr\u00eat \u00e0 obtenir une proposition de centre d&#8217;appels personnalis\u00e9e pour votre application ou votre campagne ?&nbsp; Appelez-nous d\u00e8s aujourd&#8217;hui pour nous permettre d&#8217;analyser vos besoins, de discuter des options et de vous pr\u00e9senter les 4 ou 5 agences les mieux adapt\u00e9es \u00e0 votre situation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Prix_call_center_Ce_que_vous_payez_exactement\"><\/span>Prix call center : Ce que vous payez exactement<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Le prix pay\u00e9 pour les services d\u2019un call center inclut diff\u00e9rents facteurs. En effet, seul 70% du tarif repr\u00e9sente les frais li\u00e9s aux ressources humaines. Voici ce que vous payez en faisant appel \u00e0 un call center :<\/p>\n\n\n\n<ul><li><u>Les locaux<\/u> :&nbsp;tous les frais de fonctionnement tels que le loyer, les charges, les taxes, les assurances et les frais de maintenance.<\/li><li><u>La technologie<\/u> :&nbsp;le mat\u00e9riel informatique et t\u00e9l\u00e9phonique ainsi que les logiciels et le d\u00e9veloppement.<\/li><li><u>Le mobilier <\/u>:&nbsp;les postes de travail et le c\u00e2blage informatique et de la t\u00e9l\u00e9phonie.<\/li><li><u>L\u2019encadrement<\/u> :&nbsp;le personnel autre que les t\u00e9l\u00e9op\u00e9rateurs, \u00e0 savoir le manager du call center, l\u2019informaticien, le formateur, l\u2019assistant plateau, les superviseurs et l\u2019intendant.<\/li><li><u>Les t\u00e9l\u00e9op\u00e9rateurs<\/u><\/li><\/ul>\n\n\n\n                <div class=\"bob-form-wrapper bob-inline-form\"\n                    data-ajax_url=\"https:\/\/www.callcenter-guide.be\/wp-admin\/admin-ajax.php\"\n                    data-fa_a=\"801994286565782\"\n                    data-fa_b=\"1665395963700857\"\n                ><div><div class=\"row mx-auto mb-2\" style=\"max-width: 900px;\">\n\t\t\t<div class=\"col-md-4\"><i class=\"mr-1 fas fa-check\" style=\"color:green;\"><\/i>Devis gratuits et rapides<\/div>\t\t\t\n\t\t\t<div class=\"col-md-4\"><i class=\"mr-1 fas fa-check\" style=\"color:green;\"><\/i>Sans engagement et obligation<\/div>\n\t\t\t<div class=\"col-md-4\"><i class=\"mr-1 fas fa-check\" style=\"color:green;\"><\/i>Professionnels agr\u00e9\u00e9s<\/div>\n\t\t<\/div><\/div><div class=\"size-wrapper\" style=\"--top_color:#175da6;--title_color:white;--title_font_size:18px;--title_font_family:Montserrat, sans-serif;--font_size_body:16px;--font_family_body:Roboto, sans-serif;--main_color:black;--main_bg_color:white;--main_border_color:black;--main_font_family:Roboto, sans-serif;--footer_color:black;--footer_bg_color:#d7ffdc;--button_border_color:gray;--button_bg_color:orangered;--button_text_color:white;--border_radius:50px;\">\n                   \n            <div class=\"bob-form my-5 bob-form-0\" >\n            <div class=\"form-questions\">\n                <div class=\"form-title\" >Demande de devis<\/div>\n            <div class=\"bob-form-content\">\n                <form id=\"bob-form\" class=\"bob-form-tag\" action=\"https:\/\/www.callcenter-guide.be\/wp-admin\/admin-ajax.php?action=bobex-form-validation\" method=\"post\">\n        <input type=\"hidden\" name=\"newform\" value=\"true\">\n        <input type=\"hidden\" name=\"lead-validation-nonce\" value=\"355061454e\">\n        <input type=\"hidden\" class=\"session_var\" name=\"aff\" value=\"minisite\">\n        <input type=\"hidden\" class=\"session_var\" name=\"utm_source\" value=\"https:\/\/www.callcenter-guide.be\/wp-json\/wp\/v2\/posts\/174\">\n        <input class=\"bobx\" name=\"bobx\" value=\"\">\n        <input type=\"hidden\" name=\"sessionType\" value=\"b2b\">\n        <input type=\"hidden\" class=\"session_var\" name=\"utm_medium\" value=\"web\">\n        <input type=\"hidden\" class=\"session_var\" name=\"utm_campaign\" value=\"search\">\n        <input type=\"hidden\" name=\"rem_source\" value=\"https:\/\/www.callcenter-guide.be\/quel-est-le-prix-dun-call-center\/\">\n        <input type=\"hidden\" class=\"session_var\" name=\"pixel_id\" value=\"-1\">\n        <input type=\"hidden\" class=\"session_var\" name=\"click_id\" value=\"-1\">\n        <input type=\"hidden\" class=\"session_var\" name=\"past_aff\" value=\"bobex\">\n        <input type=\"hidden\" class=\"form_context\" name=\"redirectTo\" value=\"BE\"><input type=\"hidden\" name=\"is_type_id\" value=\"false\"><input type=\"hidden\" name=\"typeid\" value=\"11451\"><iframe class=\"bobex-pixel\" src=\"\" style=\"display:none;\"><\/iframe><div class='px-2'>\n            <div class=\"row\">\n                <div class=\"question-title col-md-4\" >1. Quel type de mission d\u00e9sirez-vous mettre en place?<\/div>\n                <div class=\"question-answer col-md-8\" style=\"position: relative;\">\n                    <div class=\"bob-form-radio\" >\n                        <input id=\"6633dfc91aca2-input-1-1\" class=\"inline-radio bob-form-input\" required=\"required\"   type=\"radio\" name=\"questions[1]\" value=\"Prospection ou prise de rendez-vous\" >\n                        <label \n                        for=\"6633dfc91aca2-input-1-1\"><span style=\" font-family:Roboto, sans-serif;\" >Prospection ou prise de rendez-vous<\/span><\/label>\n                    <\/div>\n                    <div class=\"bob-form-radio\" >\n                        <input id=\"6633dfc91aca2-input-1-2\" class=\"inline-radio bob-form-input\" required=\"required\"   type=\"radio\" name=\"questions[1]\" value=\"T\u00e9l\u00e9vente\" >\n                        <label \n                        for=\"6633dfc91aca2-input-1-2\"><span style=\" font-family:Roboto, sans-serif;\" >T\u00e9l\u00e9vente<\/span><\/label>\n                    <\/div>\n                    <div class=\"bob-form-radio\" >\n                        <input id=\"6633dfc91aca2-input-1-3\" class=\"inline-radio bob-form-input\" required=\"required\"   type=\"radio\" name=\"questions[1]\" value=\"R\u00e9ception d'appels entrants\" >\n                        <label \n                        for=\"6633dfc91aca2-input-1-3\"><span style=\" font-family:Roboto, sans-serif;\" >R\u00e9ception d'appels entrants<\/span><\/label>\n                    <\/div>\n                    <div class=\"bob-form-radio\" >\n                        <input id=\"6633dfc91aca2-input-1-4\" class=\"inline-radio bob-form-input\" required=\"required\"   type=\"radio\" name=\"questions[1]\" value=\"Etude, enqu\u00eate ou sondage\" >\n                        <label \n                        for=\"6633dfc91aca2-input-1-4\"><span style=\" font-family:Roboto, sans-serif;\" >Etude, enqu\u00eate ou sondage<\/span><\/label>\n                    <\/div>\n                    <div class=\"bob-form-radio\" >\n                        <input id=\"6633dfc91aca2-input-1-5\" class=\"inline-radio bob-form-input\" required=\"required\"   type=\"radio\" name=\"questions[1]\" value=\"Mise \u00e0 jour bases de donn\u00e9es ou fichiers\" >\n                        <label \n                        for=\"6633dfc91aca2-input-1-5\"><span style=\" font-family:Roboto, sans-serif;\" >Mise \u00e0 jour bases de donn\u00e9es ou fichiers<\/span><\/label>\n                    <\/div><\/div><\/div><\/div><hr><div class='px-2'>\n            <div class=\"row\">\n                <div class=\"question-title col-md-4\" >2. D\u00e9crivez votre projet<\/div>\n                <div class=\"question-answer col-md-8\" style=\"position: relative;\"><textarea  class=\"bob-form-input\" placeholder=\"D\u00e9crivez votre projet en d\u00e9tail ici. Pr\u00e9cisez les dimensions, le nombre, les mat\u00e9riaux, les restrictions, etc. Plus vous aurez de d\u00e9tails, mieux nous ferons correspondre votre demande avec les bons professionnels !\"  name=\"XML_remarks\" id=\"bob-form-XML_remarks\"><\/textarea><\/div><\/div><\/div><hr>\n                <div class=\"px-2\">\n                    <div class=\"row\">\n                        <div class=\"col-md-12 question-title  mb-2\">3. Ajouter des photos ou des pi\u00e8ces jointes (en Option)\n                        <\/div>\n                        <div class=\"col-md-12\">\n                            <div class=\"box__input\" ondrop=\"drop(event)\" ondragover=\"allowDrop(event)\" ondragleave=\"removeDropFx(event)\" style=\"background-color: #eaf2fd !important;\">\n                                <input type=\"file\" class=\"file__input\" name=\"attachments[]\" id=\"attachments\" multiple=\"multiple\" accept=\"image\/*, application\/pdf\" data-multiple-caption=\"{count} files selected\">\n                                <div class=\"\">\n                                    <label for=\"file\">\n                                        <strong>S\u00e9lectionnez un fichier <\/strong>ou glissez-le ici\n                                    <\/label>\n                                    <span class=\"box__button bobex-round-cta m-1 py-1\" style=\"mix-blend-mode:luminosity\"><i class=\"fas fa-cloud-upload-alt text-white\"><\/i> T\u00e9l\u00e9charger<\/span>\n                                <\/div>\n                                <div class=\"row preview_wrapper m-0\"><\/div>\n                            <\/div>\n                            <div class=\"box__uploading\">Uploading\u2026<\/div>\n                            <div class=\"box__success\">Done!<\/div>\n                            <div class=\"box__error\">Error! <span><\/span>.<\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <div class=\"form-title subtitle\" >Vos donn\u00e9es<\/div>\n            <div class=\"px-2 mt-2\">    \n            <div class=\"row lead-info\">\n                <div class=\"col-md-6\">\n                    <div class=\"form-group\">\n                        <input type=\"text\" class=\"form-control\" id=\"firstName\" name=\"firstName\" placeholder=\"Pr\u00e9nom\" required>\n                        <div class=\"valid-feedback\">\n                            Enchant\u00e9 !\n                        <\/div>\n                        <div class=\"invalid-feedback\">\n                            Veuillez indiquer votre pr\u00e9nom\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"col-md-6\">\n                    <div class=\"form-group\">\n                        <input type=\"text\" class=\"form-control\" id=\"lastName\" name=\"lastName\" placeholder=\"Nom\" required>\n                            <div class=\"valid-feedback\">\n                                Sympa\n                            <\/div>\n                            <div class=\"invalid-feedback\">\n                                Veuillez indiquer votre nom de famille\n                            <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"col-md-12\">\n                    <div class=\"form-group\">\n                        <input type=\"email\" class=\"form-control\" id=\"email\" name=\"email\" placeholder=\"E-mail\" required>\n                            <div class=\"valid-feedback\">\n                                C'est tout bon\n                            <\/div>\n                            <div class=\"invalid-feedback\">\n                                Veuillez indiquer une adresse e-mail valide\n                            <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"col-md-12\">\n                    <div class=\"form-group\">\n                        <input type=\"tel\" class=\"form-control\" id=\"phone\" name=\"phone\" placeholder=\"T\u00e9l\u00e9phone\" required>\n                            <div class=\"valid-feedback\">\n                                Parfait\n                            <\/div>\n                            <div class=\"invalid-feedback\">\n                                Veuillez indiquer un num\u00e9ro de t\u00e9l\u00e9phone valide\n                            <\/div>\n                    <\/div>\n                <\/div><div class=\"col-md-12\">\n                    <div class=\"form-group\">\n                        <input type=\"text\" class=\"form-control\" id=\"companyName\" name=\"companyName\" placeholder=\"Nom de la compagnie\" required>\n                            <div class=\"valid-feedback\">\n                                Top !\n                            <\/div>\n                            <div class=\"invalid-feedback\">\n                                Veuillez indiquer un nom d'entreprise valide\n                            <\/div>\n                    <\/div>\n                <\/div>\n                <input type=\"hidden\" name=\"companyType\" value=\"label.companytype.company\">    <div class=\"col-md-12\">\n                    <div class=\"form-group\">\n                        <input type=\"text\" class=\"form-control\" id=\"companyAddress\" name=\"companyAddress\" placeholder=\"adresse\" required>\n                            <div class=\"valid-feedback\">\n                                C'est not\u00e9\n                            <\/div>\n                            <div class=\"invalid-feedback\">\n                                Veuillez indiquer une adresse valide\n                            <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"col-md-6\">\n                    <div class=\"form-group\">\n                        <input type=\"text\" class=\"form-control\" id=\"companyPostalCode\" name=\"companyPostalCode\" placeholder=\"Code postal\" required>\n                            <div class=\"valid-feedback\">\n                                Excellent !\n                            <\/div>\n                            <div class=\"invalid-feedback\">\n                                Veuillez indiquer un code postal valide\n                            <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"col-md-6\">\n                    <div class=\"form-group\">\n                        <input type=\"text\" class=\"form-control\" id=\"companyCity\" name=\"companyCity\" placeholder=\"Ville\" required>\n                            <div class=\"valid-feedback\">\n                                Bien jou\u00e9\n                            <\/div>\n                            <div class=\"invalid-feedback\">\n                                Veuillez indiquer une ville valide\n                            <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"col-12 mt-3\">\n                    <input name=\"promoOptin\" value=\"true\" id=\"6633dfc91aca2-promoOptin\" type=\"checkbox\">\n                    <label for=\"6633dfc91aca2-promoOptin\"><span style=\" font-family:Roboto, sans-serif;\">Je souhaite rester inform\u00e9 de ma demande et recevoir des conseils pratiques (fortement recommand\u00e9 !) <\/span><\/label>\n                <\/div>\n                <div class=\"col-12 mt-3 text-start\" style=\" font-family:Roboto, sans-serif;\">\n                    <input required=\"\" class=\"form_data_inputs mt-2\" name=\"acceptTerms\" id=\"acceptTerms\" type=\"hidden\" value=\"true\" placeholder=\"\">\n                    En soumettant votre demande, vous acceptez nos <span class=\"link_ob\" data-link=\"aHR0cHM6Ly93d3cuYm9iZXguYmUvZnItYmUvY29uZGl0aW9ucy1nZW5lcmFsZXMv\">termes et conditions<\/span> et notre <span class=\"link_ob\" data-link='aHR0cHM6Ly93d3cuYm9iZXguYmUvZnItYmUvcHJvdGVjdGlvbi1kZS1sYS12aWUtcHJpdmVl' >politique de confidentialit\u00e9<\/span>.\n                <\/div>\n            <\/div>\n            <\/div>\n            \n            <div style=\"text-align: center;\" class=\"my-3\">\n                <button class=\"form-submit\" >Demander un devis<\/button>\n            <\/div>\n            <\/form>\n           \n            <\/div>\n                <div class=\"form-footer\">\n                    <div class=\"bob-form-privacy-text\">\n                        <div style=\"float:left\">\n                            <i class=\"fa fa-lock\"><\/i>\n                        <\/div>\n                        <div style='padding-left: 15px;font-size: 0.8em !important;z-index: 10;'><b>Nous respectons votre vie priv\u00e9e<\/b><br> Conform\u00e9ment \u00e0 la loi du 8\/12\/1992 relative \u00e0 la protection de la vie priv\u00e9e, vous disposez d'un droit d'acc\u00e8s et de rectification \u00e0 vos donn\u00e9es. Pour en savoir plus, consultez notre <span class='link_ob' data-link='aHR0cHM6Ly93d3cuYm9iZXguYmUvY29udHJvbC9pbmZvP2xhbmd1YWdlPWZyJmpzcD1wcml2YWN5c3RhdGVtZW50LmpzcA==' style='font-size:12px !important;'>charte sur la vie priv\u00e9e<\/span>.<\/div>\n                    <\/div>\n                <\/div><\/div><\/div><div class=\"multiple_mini hidden\">\n        <p class=\"m-3 text-center h2\">Merci pour votre demande<\/p>\n        <div class=\"m-3\">\n            <ol>\n                <li>\n                    Nous vous appellerons pour examiner et compl\u00e9ter ensemble votre demande.\n                    <br>\n                    De cette fa\u00e7on, nous pouvons transmettre votre demande aux sp\u00e9cialistes les plus appropri\u00e9s.\n                <\/li>\n                <li>Les sp\u00e9cialistes prendront \u00e0 leur tour contact avec vous.<\/li>    \n                <li>Ils vous \u00e9tabliront un devis gratuit.<\/li>\n                <li>Vous comparez sans engagement et choisissez le meilleur sp\u00e9cialiste.<\/li>\n            <\/ol>\n        <\/div>\n                <p class=\"m-3 text-center h2\">Vous cherchez d'autres services ?<\/p>\n                <p class=\"m-5 px-3\">Les visiteurs qui ont demand\u00e9 des %s \u00e9taient souvent \u00e0 la recherche d'autres professionnels. Obtenez \u00e9galement des devis gratuits pour les services ci-dessous et \u00e9conomisez du temps et de l'argent :<\/p>\n                \n                            <div class=\"row single_multiple\">\n                        \n                                <div class=\"col-3 d-flex\"><i class=\"fa-3x m-auto cat icon-10790\"><\/i><\/div>\n                                <div class=\"col-9 mb-1\">\n                                    <div class=\"h3\">Machine \u00e0 affranchir<\/div>\n                                    <div><button style=\"background-color:orangered;color:white\" class=\"ml-0 multiple_button btn cta\" data-typeid=\"10790\">Demander un devis<\/button><\/div>\n                                <\/div>\n                            <\/div>\n                            <div class=\"row single_multiple\">\n                        \n                                <div class=\"col-3 d-flex\"><i class=\"fa-3x m-auto cat icon-11128\"><\/i><\/div>\n                                <div class=\"col-9 mb-1\">\n                                    <div class=\"h3\">Central t\u00e9l\u00e9phonique<\/div>\n                                    <div><button style=\"background-color:orangered;color:white\" class=\"ml-0 multiple_button btn cta\" data-typeid=\"11128\">Demander un devis<\/button><\/div>\n                                <\/div>\n                            <\/div>\n                            <div class=\"row single_multiple\">\n                        \n                                <div class=\"col-3 d-flex\"><i class=\"fa-3x m-auto cat icon-10950\"><\/i><\/div>\n                                <div class=\"col-9 mb-1\">\n                                    <div class=\"h3\">G\u00e9olocalisation<\/div>\n                                    <div><button style=\"background-color:orangered;color:white\" class=\"ml-0 multiple_button btn cta\" data-typeid=\"10950\">Demander un devis<\/button><\/div>\n                                <\/div>\n                            <\/div>\n                            <div class=\"row single_multiple\">\n                        \n                                <div class=\"col-3 d-flex\"><i class=\"fa-3x m-auto cat icon-11394\"><\/i><\/div>\n                                <div class=\"col-9 mb-1\">\n                                    <div class=\"h3\">Cr\u00e9ation site web (webdesign)<\/div>\n                                    <div><button style=\"background-color:orangered;color:white\" class=\"ml-0 multiple_button btn cta\" data-typeid=\"11394\">Demander un devis<\/button><\/div>\n                                <\/div>\n                            <\/div>\n                            <div class=\"row single_multiple\">   \n                                <div class=\"col-3 d-flex\"><i class=\"fa-3x m-auto fad fa-money-check-alt\"><\/i><\/div>\n                                <div class=\"col-9 mb-1\">\n                                    <div class=\"h3\">Financement<\/div>\n                                    <div><p>Financez vos projets de travaux et r\u00e9novations au meilleur taux. Comparez les offres.<\/p><\/div>\n                                    <div><a style=\"background-color:orangered;color:white\" class=\"ml-0 btn cta multiple_button\" target=\"_blank\" href=\"https:\/\/bit.ly\/simulationpret\">Demander un devis<\/a><\/div>\n                                <\/div>\n                            <\/div>\n                        <div class=\"row single_multiple hidden\">\n                            <div class=\"col-3 d-flex\"><i class=\"fa-3x m-auto cat icon-11124\"><\/i><\/div>\n                            <div class=\"col-9 mb-1\">\n                                <div class=\"h3\">Machine \u00e0 caf\u00e9<\/div>\n                                <div><button style=\"background-color:orangered;color:white\" class=\"ml-0 multiple_button btn cta\" data-typeid=\"11124\">Demander un devis<\/button><\/div>\n                            <\/div>\n                        <\/div>\n                        <div class=\"row single_multiple hidden\">\n                            <div class=\"col-3 d-flex\"><i class=\"fa-3x m-auto cat icon-11264\"><\/i><\/div>\n                            <div class=\"col-9 mb-1\">\n                                <div class=\"h3\">Secr\u00e9tariat social<\/div>\n                                <div><button style=\"background-color:orangered;color:white\" class=\"ml-0 multiple_button btn cta\" data-typeid=\"11264\">Demander un devis<\/button><\/div>\n                            <\/div>\n                        <\/div><\/div><\/div>\n        <\/div>\n\n\n\n<div class=\"box\">&nbsp;<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Besoin de faire appel \u00e0 un call center pour vos activit\u00e9s professionnelles? Les prix des centres d&#8217;appels sont peut-\u00eatre le facteur le plus important dans tout le processus d&#8217;externalisation. De nombreuses variables entrent en jeu dans les co\u00fbts, notamment : les niveaux de comp\u00e9tence, le type de travail, le lieu et la dur\u00e9e de l&#8217;application.&nbsp; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":62,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[11],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quel prix pour des services de call center en Belgique?<\/title>\n<meta name=\"description\" content=\"\u260e Le prix d&#039;un call center varie selon le type de campagne, la taille de la campagne, l&#039;emplacement du centre d&#039;appels. 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